AI-Chatbots in Corporate eLearning: What the Future Holds?

AI is literally everywhere, and eLearning is no exception. The future of employee-training will see a greater use of AI-powered chatbots that are basically software pieces that interact with people to solve their queries. They understand human languages, and therefore, are much easier to leverage, in terms of giving commands and asking for solutions to varied issues. Leveraging the revolutionary NLP (Natural Language Processing) technology, chatbots are able to understand humans’ voice commands.

As per the “Accenture Experience Orchestration as a Service Survey” in which 255 CTOs (Chief Technology Officers) and 97 CIOs (Chief Information Officers) participated, 43% believed that their immediate competitors were already utilizing the service of chatbots. Further, 57% said that chatbots can be the tool to maximize ROI with minimal cost-investments.

How Chatbots Will Establish Their Dominance in Corporate eLearning, Moving Forward?

#1. Chatbots when Integrated with LMS, enhance Learning

Integrating AI-powered chatbots with the LMS (Learning Management System) will benefit the firms hugely in their corporate training initiatives. Chatbot feature within an LMS will make it possible to capture learners’ data effectively, which will be used to identify a learner’s interests and skill-gaps. Basis the captured data, the chatbot will offer personalized learning recommendations to the employees.

#2. Easy Access to Learning with Use of Chatbots

Chatbots can work as a learning alternative to LMS, as employees in an organization can directly access ‘learning content’ by giving voice and text commands to a chatbot software tool. Instead of passing through many complex interfaces on an LMS to reach to a specific learning course, one can bypass all the steps by searching it over the chatbot. That’s the amount of comfort chatbots offer in delivering corporate eLearning.

#3. Onboarding Chatbots

An onboarding-specific chatbot can guide a new employee throughout his entire induction journey, right from accepting the job offer, to feeling excited about joining the firm, to learning about the company culture, values, and structure. Tech & gadget-savvy millennials constitute 50% of the workforce strength, and they love messaging apps. Chatbots, in this regard, will increase engagement by manifolds!

#4. Skill-Gap Analysis with Aid from Chatbots

Use of chatbots in corporate L&D programs can help with collecting feedback from the learners in real-time. They will also record the interest of trainees by tracking their learning activities, such as what topics or modules a learner undertakes, and which of them they avoid, or don’t complete. This way, an organization will be able to identify skill gaps among people in the internal teams.

#5. Chatbots to Record Learners’ Progress & Learning Roadblocks

Once a trainee has completed a learning course, allow the chatbot to present a quiz based on the same to test his knowledge. Do this repeatedly over a period of few weeks. A large percentage of people learn things by repetition. After a few weeks’ time, re-check the quiz result for each learner, and look out for a question being answered wrong, repeatedly. If that happens to be the case, the L&D department can intervene by providing the learner with some extra help. In all, it would be extremely wise to exploit the invaluable benefits of AI chatbots in your corporate eLearning programs.

G-Cube is among the fastest-growing learning-tech organization in the entire Asia-Pacific region with 80+ awards in the last 6 years, and a noteworthy experience of 20+ years in the said domain. Our LMS (Learning Management System) Suite is highly compatible to the current eLearning needs of varied industries. For any queries, please do write to us.